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2041513 - Installer get stuck at "Starting SIA" when applying patch

Symptom

  • When applying a patch to a BOE XI 3.1 system, the patch installers gets stuck at the "Starting SIA" step.
  • Other Symptoms:
    • Looking at the patch log files (Usually located in C:\Users\<User Account>\AppData\Local\Temp\<Numbered folder - usually "2"> the SIA log shows many instances of attempting to start the SIA
    • The Apache log file located at C:\Windows\System32\LogFiles\Apache\<Date>.log shows the error:

      [2014-07-11 18:38:37] [info] Running Service...
      [2014-07-11 18:38:37] [info] Starting service...
      [2014-07-11 18:38:37] [info] Error occurred during initialization of VM
      [2014-07-11 18:38:37] [info] java.lang.UnsatisfiedLinkError
      [2014-07-11 18:38:37] [info] : java.lang.Float.floatToIntBits(F)I
      [2014-07-11 18:38:37] [info]
      [2014-07-11 18:38:37] [info]  at java.lang.Float.floatToIntBits(Native Method)
      [2014-07-11 18:38:37] [info]  at java.lang.Math.<clinit>(Math.java:801)
      [2014-07-11 18:38:37] [info]  at sun.net.www.ParseUtil.lowMask(ParseUtil.java:512)
      [2014-07-11 18:38:37] [info]  at sun.net.www.ParseUtil.<clinit>(ParseUtil.java:559)
      [2014-07-11 18:38:37] [info]  at sun.misc.Launcher.getFileURL(Launcher.java:388)
      [2014-07-11 18:38:37] [info]  at sun.misc.Launcher$ExtClassLoader.getExtURLs(Launcher.java:165)
      [2014-07-11 18:38:37] [info]  at sun.misc.Launcher$ExtClassLoader.<init>(Launcher.java:137)
      [2014-07-11 18:38:37] [info]  at sun.misc.Launcher$ExtClassLoader$1.run(Launcher.java:121)
      [2014-07-11 18:38:37] [info]  at java.security.AccessController.doPrivileged(Native Method)
      [2014-07-11 18:38:37] [info]  at sun.misc.Launcher$ExtClassLoader.getExtClassLoader(Launcher.java:118)
      [2014-07-11 18:38:37] [info]  at sun.misc.Launcher.<init>(Launcher.java:51)
      [2014-07-11 18:38:37] [info]  at sun.misc.Launcher.<clinit>(Launcher.java:39)
      [2014-07-11 18:38:37] [info]  at java.lang.ClassLoader.initSystemClassLoader(ClassLoader.java:1306)
  • Opening up a command window and browsing to "C:\Program Files (x86)\Business Objects\javasdk\bin" and typing "java -version" throws the same error (java.lang.UnsatisfiedLinkError)
  • In the Server Intelligence Agent log file, you see the error "bootstrap file path is a non-existant file"


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Environment

  • BOE XI 3.1 All Patch Levels
  • BOE XI 3.1 SP6

Product

SAP BusinessObjects Enterprise XI 3.1

Keywords

UnsatisfiedLinkError Link floatToIntBits Java Corrupt bootstrap , KBA , BI-BIP-DEP , Webapp Deployment, Networking, Vulnerabilities, Webservices , BI-BIP-INS , Installation, Updates, Upgrade, Patching , Problem

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