SAP Knowledge Base Article - Preview

2041436 - Delay in print dialogue pop in Web application using the PDF PrintMode as the default viewer setting.


After clicking the print button on the Toolbar in the report viewer, it takes a long time for the print dialogue box to appear.

The time lag from clicking the Print Icon to seeing the Windows Print Dialog is related to how many pages the report has (it appears the printable image is rendered before the dialog is presented). 600 pages results in a 30-second delay'; 1200 pages around 1 minute. It looks like RAS is able to generate about 20 pages per second as it processes the print request.



  • Crystal Reports Server Embedded ( OEM )
  • Crystal Reports for Visual Studio


Crystal Reports Server 2008 V1, OEM edition ; SAP Crystal Reports Server 2011, OEM edition ; SAP Crystal Reports Server 2013, OEM edition ; SAP Crystal Reports, developer version for Microsoft Visual Studio


KBA , BI-RA-CR-VW , Viewers , Problem

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