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- You are using the Interaction Center integrated to a CTI (Computer Telephony Interface) or Communication Management system.
- You are unable to do a consultation call and when you check the ICI trace, you see the following information:
- SAP Customer Relationship Management 2005 or above
- SAP CRM Web Client User Interface (Web UI)
- SAP Graphical User Interface (SAP GUI)
canonical, +, PhoneNumber, Consult, WarmTransfer, BlindTranser , KBA , CRM-IC-CHA-TEL , Telephony Integration , Problem
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