SAP Knowledge Base Article - Preview

2038747 - Getting "First character of phone number id not a plus (+))" in ICI trace while doing a consultation call

Symptom

Image/Data is from SAP internal systems, sample data, or demo systems.  Any resemblance to real data is purely coincidental.

  • You are using the Interaction Center integrated to a CTI (Computer Telephony Interface) or Communication Management system.
  • You are unable to do a consultation call and when you check the ICI trace, you see the following information:
    ICI_trace.png


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Environment

  • SAP Customer Relationship Management 2005 or above
  • SAP CRM Web Client User Interface (Web UI)
  • SAP Graphical User Interface (SAP GUI)

Product

SAP Customer Relationship Management 2005 ; SAP Customer Relationship Management 2007 ; SAP Customer Relationship Management 7.0 ; SAP Customer Relationship Management 7.0 on SAP enhancement package 1 for SAP NetWeaver 7.0

Keywords

canonical, +, PhoneNumber, Consult, WarmTransfer, BlindTranser , KBA , CRM-IC-CHA-TEL , Telephony Integration , Problem

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