- Occasionally, agents using a USB headset (check the Compatibility List of certified hardware) will notice calls going mute.
- When checking the terminal logs, there are traces like: " [terminal.htm] [INF] - Audio device (0): id=, name=[NULL device], ver=[?], prev saved name=[HeadsetEarphone (Jabra BIZ" 240]) " for example.
Image/Data is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.
- SAP Contact Center 7.0 and up
- SAP Contact Center CDT "Communication Desktop Terminal"
Mute, device, CallCenter, No audio, USB, NullDevice, receiveAudio , KBA , CRM-CCI , Contact Center Infrastructure , CRM-BCM , Please use CRM-CCI , Problem
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