SAP Knowledge Base Article - Preview

2034603 - Action does not set related incidents' status to Completed

Symptom

When a Problem has status 'Solution Provided', then action IT_PROBLEM_UPDATE_STATUS does not set the status of the related Service Requests to 'Completed'.


Read more...

Environment

  • SAP Customer Relationship Management 7.0 and higher
  • SAP enhancement package for SAP Customer Relationship Management
  • SAP enhancement package for SAP CRM, version for SAP HANA

Product

SAP Customer Relationship Management 7.0 ; SAP Customer Relationship Management 7.0 on SAP enhancement package 1 for SAP NetWeaver 7.0 ; SAP enhancement package for SAP CRM all versions ; SAP enhancement package for SAP CRM, version for SAP HANA all versions

Keywords

MSLV, VONA,  BUS2000223, BUS2000224, CL_IM_CRM_SRQM_UPD_STATUS, IF_EX_EXEC_METHODCALL_PPF~EXECUTE, IT_PROBLEM_UPDATE_STATUS, IT_PROBLEM_MANAGEMENT, CRM_SRQM_ATTACH_DOC, , CL_IM_CRM_SRQM_ATTACH_DOC,  Incidents, , KBA , mslv , master-slave , master service request , attach_master_documents , CRM-BTX-SRQ-PRB , Problem Management , CRM-BTX-SRQ , Service Request , Problem

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP ONE Support launchpad (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.