Symptom
When you try to cancel the requested quantity of the shopping cart ABC, you can see that the Cancel option is grayed out.
Reproducing the Issue
- Go to Home work center.
- Choose sub-view Self Services Overview under Self Services view.
- Choose Track My Shopping Cart under Shopping.
- Select the shopping cart ID ABC
you can see that Cancel Requested Quantity is grayed/disabled.
Cause
Since follow-up document like Goods and Service Receipt, Supplier Invoice are already created,you cannot cancel shopping cart requested quantity.
Resolution
You can only cancel the shopping cart if the follow-up documents are canceled.
Keywords
KBA , SRD-CC , Cross Components , How To
Product
SAP BUSINESS BYDESIGN 1708 ; SAP Business ByDesign 1402 ; SAP Business ByDesign 1405 ; SAP Business ByDesign 1408 ; SAP Business ByDesign 1411 ; SAP Business ByDesign 1502 ; SAP Business ByDesign 1505 ; SAP Business ByDesign 1508 ; SAP Business ByDesign 1511 ; SAP Business ByDesign 1602 ; SAP Business ByDesign 1711