When you try to cancel the requested quantity of the shopping cart ABC, you can see that the Cancel option is grayed out.
Reproducing the Issue
- Go to Home work center.
- Choose sub-view Self Services Overview under Self Services view.
- Choose Track My Shopping Cart under Shopping.
- Select the shopping cart ID ABC
you can see that Cancel Requested Quantity is grayed/disabled.
Since follow-up document like Goods and Service Receipt, Supplier Invoice are already created,you cannot cancel shopping cart requested quantity.
You can only cancel the shopping cart if the follow-up documents are canceled.
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