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2024501 - Central Management Server crashes when updating or adding secSAPR3 properties and entitlement systems

Symptom

  • The CMS server process is crashing whenever an administrator updates or edits secSAPR3 properties in the Central Management Console
  • A crash dump was taken of the CMS crash and the following call stack is causing the crash:

00 cxlibw_5_0!CXLib500::SString_t<wchar_t,1>::operator=(wchar_t * s = 0x000007ff`ea5a0840 "???")+0x3a [d:\a41sr64\src\shared.library.cxlib\libs\cpp\cxlib\sstring.cpp @ 568]

01 cxlibw_5_0!CXLib500::SString_t<wchar_t,1>::copyFrom(wchar_t * s = 0x000007ff`ea5a0738 "????")+0x9 [d:\a41sr64\src\shared.library.cxlib\libs\cpp\cxlib\sstring.cpp @ 451]

02 secSAPR3!GetUsersByValidatedGroups+0x1e145

03 secSAPR3!GetUsersByValidatedGroups+0x1eff0

04 secSAPR3!SetParasSeq+0x31f

05 securitysubsystem!C3rdParty::SetAuthParams(class Ocalibhelper500::CWireObject * inAuthDllParams = 0x000007ff`ffce53c0)+0x811 [d:\a41sr64\src\platform.services.cms.cpp\servers\cpp\cms\securitysubsystem\secplugin3rd.cpp @ 656]

06 securitysubsystem!CSecPluginMgr::GetDLL(class CXLib500::SWCharString * name = 0x00000000`0b2ff7e0, class CXLib500::CSmartRefCountPtr<ISecurityPlugin> * dll = 0x00000000`0b2ff900)+0x3d5 [d:\a41sr64\src\platform.services.cms.cpp\servers\cpp\cms\securitysubsystem\secplugin.cpp @ 363]

07 securitysubsystem!CSecPluginMgr::GetAuth(class CXLib500::SWCharString * name = 0x000007ff`ffce54a0)+0x35 [d:\a41sr64\src\platform.services.cms.cpp\servers\cpp\cms\securitysubsystem\secplugin.h @ 262]

08 securitysubsystem!CSessionMgr::GetClientAuthParams(class CXLib500::SWCharString * authenMethod = 0x00000000`0b2ffa00)+0xfd [d:\a41sr64\src\platform.services.cms.cpp\servers\cpp\cms\securitysubsystem\sessionmgr.cpp @ 4225]

09 CMS!Logon_impl::GetParamsEx3(long version = 0n-242722520, wchar_t * authenticationMethod = 0x000007ff`ea5a0068 "????????", char ** dllParams = 0x00000000`00000054)+0x187 [d:\a41sr64\src\platform.services.cms.cpp\servers\cpp\cms\cms\sisecserver_impl.cpp @ 839]

0a CMS!Logon_serv::GetParamsEx3(long version = 0n-355859960, wchar_t * authenticationMethod = 0x000007ff`f18859a0 "?~", char ** dllParams = 0x000007ff`ec2c4348)+0x73 [d:\a41sr64\src\platform.services.cms.cpp\servers\cpp\cms\cms\sisecserver_serv.cpp @ 118]

0b CMS!OCA_OCAs_LogonEx3_skel::_OB_op_GetParamsEx3(struct OBBuffer * _ob_buf = 0x000007ff`ec2c4348, bool _ob_sw = true, unsigned long _ob_offIn = 0, unsigned long _ob_offOut = 0x18)+0x85 [d:\a41sr64\src\platform.library.common\libs\cpp\ocalib\oca_s_skel.cpp @ 394]

0c CMS!OSCA_OSCAs_LogonEx6_skel::_OB_dispatch(char * _ob_op = 0x00000000`00000000 "", struct OBBuffer * _ob_buf = 0x00000000`00000000, bool _ob_sw = true, unsigned long _ob_offIn = 0x22c, unsigned long _ob_offOut = 0x18)+0x27b [d:\a41sr64\src\platform.library.common\libs\cpp\ocalib\osca_s_skel.cpp @ 424]

0d ebus_3_3_2_7!CORBA_BOA::_OB_dispatch+0x136

0e ebus_3_3_2_7!OBGIOPServerWorker::dispatchRequest+0x2c6

0f ebus_3_3_2_7!OBThreadPoolDispatcher::run+0x9c

10 etc_1_0_12_6!Etc1001206::JTCThread::_JTC_startThreadHook+0x80

11 etc_1_0_12_6!Etc1001206::operator<<+0x9d

12 msvcr80!_callthreadstartex(void)+0x17 [f:\dd\vctools\crt_bld\self_64_amd64\crt\src\threadex.c @ 348]

13 msvcr80!_threadstartex(void * ptd = 0x00000000`00000000)+0x84 [f:\dd\vctools\crt_bld\self_64_amd64\crt\src\threadex.c @ 326]

14 kernel32!BaseThreadInitThunk+0xd

15 ntdll!RtlUserThreadStart+0x1d


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Environment

  • SAP BusinessObjects Business Intelligence 4.x

Product

SAP BusinessObjects Business Intelligence platform 4.0 ; SAP BusinessObjects Business Intelligence platform 4.0, feature pack 3 ; SAP BusinessObjects Business Intelligence platform 4.1

Keywords

crash, hang, exception, access, violation, dump, memory, outage, unavailable, unstable, stability, restarting, restart , KBA , BI-BIP-ADM , BI Servers, security, Crystal Reports in Launchpad , BI-BIP-AUT , Authentication, ActiveDirectory, LDAP, SSO, Vintela , Problem

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