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2020687 - CRM Idoc Interface do not update or create CRM Sales orders except for order types TA or AG


  • CRM Sales order is not created using IDOC but get the error : "An authorization check could not be executed in the document, due to in internal error. Contact SAP"
  • IDOC  execution finished without errors,but the CRM Sales orders is not updated.
  • Error "Processing of document with Guid XXX is cancelled".
  • Error "Validation error occurred: Module CRM_DOWNLOAD_BTMBDOC_VAL , BDoc type BUS_TRANS_MSG"
  • Error "Error status 'E ' calling validation service".

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."




  • SAP Customer Relationship Management (CRM)
  • SAP enhancement package for SAP CRM
  • SAP enhancement package for SAP CRM, version for SAP HANA


SAP Customer Relationship Management all versions ; SAP enhancement package for SAP CRM all versions ; SAP enhancement package for SAP CRM, version for SAP HANA all versions


E1EDK01-BSART, CRMXIF_ORDER_R3_MAP , method BADI_IN_ORDER_IDOC_001 , LCRMXIF_ORDER_R3_IDOCF03 , P_E1EDK01-BSART , CRMXIF_BUSTRANS , P_E101_CRMXIF_BUSTRANS-Process_Type , MAP_E1EDK01 , MAP_BUSTRANS_H , LCRMXIF_BT_MAP_INBOUNDF01 , CRMD_ORDERADM_H , CRMXIF_ORDER_MAP_FROM , KBA , bsart , p_e101_crmxif_bustrans-process_type , map_e1edk01 , lcrmxif_order_r3_idocf03 , crmxif_order_r3_map , CRM-BTX-BF-XIF , External Interface Business Transaction , Problem

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