SAP Knowledge Base Article - Preview

2017425 - Why does search of incidents not return any results in CRM UI? - Solution Manager


  • Cannot display cases
  • No messages can be displayed in CRM UI
  • Unable to view incidents in the Service Desk
  • Users have required authorizations for ITSM
  • Search of Incidents in ITSM does not return any results



SAP Solution Manager


SAP Solution Manager all versions


crm_ui, sm_crm, Web UI, PROCESS_TYPE, PROCESS_TYPE_ADD, DNO_CUST04 , KBA , SV-SMG-SUP , Service Desk / Incident Management , Problem

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP ONE Support launchpad (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.