SAP Knowledge Base Article - Preview

2015580 - How to Set Up Multilevel Categorization for Z Transaction Type

Symptom

For Z transaction types, the category fields are greyed out for incidents and service requests.


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Environment

  • SAP Solution Manager 7.1
  • SAP Solution Manager 7.2

Product

SAP Solution Manager 7.1 ; SAP Solution Manager 7.2

Keywords

Solution Manager, service desk, Multi level categorization, grey out, cannot select, greyed out, disabled, ITSM, SOLMAN, categorization schema , KBA , SV-SMG-SUP , Service Desk / Incident Management , How To

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