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SAP Knowledge Base Article - PreviewSymptom
For Z transaction types, the category fields are greyed out for incidents and service requests.
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Environment
- SAP Solution Manager 7.1
- SAP Solution Manager 7.2
Product
SAP Solution Manager 7.1 ; SAP Solution Manager 7.2
Keywords
Solution Manager, service desk, Multi level categorization, grey out, cannot select, greyed out, disabled, ITSM, SOLMAN, categorization schema , KBA , SV-SMG-SUP , Service Desk / Incident Management , How To
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