SAP Knowledge Base Article - Public

2013169 - Unable to Add Expenses Through Personal Email


You are trying to claim the expense through personal e-mail account. However, a confirmation e-mail is not triggered and expenses are not added in the system.

Reproducing the Issue

  1. Send an e-mail from your private e-mail address to
  2. You do not receive a confirmation e-mail in your inbox.
  3. Go to the Travel & Expense work center.
  4. Open an expense report for which you are trying to add expenses.
  5. Search for the expense that you have added by e-mail.
  6. The expense is missing.


Expenses are not added because personal e-mail ID is not added and maintained in the Additional E-Mail field of user data.


  1. Log in to the system and go to the Personalize link.
  2. Press My Data option.
  3. Add another e-mail ID in Additional E-Mail field.
  4. Save the changes.

Now the system will recognize expenses added through personal e-mail.


KBA , AP-SLO , Sales Order Processing , How To


SAP BUSINESS BYDESIGN 1705 ; SAP Cloud for Travel and Expense 1402 ; SAP Cloud for Travel and Expense 1405 ; SAP Cloud for Travel and Expense 1408 ; SAP Cloud for Travel and Expense 1411