- You are working with job REFRESH_ADMIN_DATA_FROM_SUPPORT, transaction IB_GEN, or with the IBases in general.
You detected that duplicated IBases were created for the same system client.
- Error message: Multiple text components found. Object <Object ID> will not be installed. Message no. AI_CRM_OBJECT035
Solution Manager uses the IBase to represent the customer’s system landscape in such a way that the individual systems and their clients can be identified and referenced in business documents.
Before Solution Manager 7.1 SP5 the source of that information was the SMSY.
From Solution Manager 7.1 SP05, the LMDB was introduced as the new database reflecting the system landscape of a customer environment.
From 7.1 SP5, the IBase components are provided as object components (only text components were provided in the earlier releases).
With the use of object components, also called "individual object" or "IObjects", objects can be used to reference LMDB as well as CMDB, database, and host objects in ITSM scenarios.
The linkage between IObject component in ib53, and LMDB is the ULA GUID - SAP_GUID value.
With SAP Solution Manager 7.2 the Ibase/IObject synchronization is done using the Notification Framework for LMDB.
This new Notification Framework replicates LMDB changes in a short time frame via the SAP_LMDB_NOTIFY_LDB_* job (Consumer IT-Servicemanagement "CL_AI_CRM_LMDB_NOTIF_CONS").
Every time a new object is created/changed/renamed/deleted in LMDB, a new IObject will be created/changed/archived/deleted in the Ibase by the consumer.
In order to get the consumer creating the IObjects correctly, ensure that all activities in SOLMAN_SETUP under step Infrastructure Preparation ->"Configure CRM Basics" are completed correctly.
Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.
- SAP Solution Manager 7.1
- SAP Solution Manager 7.2
ibase, iobject, text, object, duplicated, LMDB, ULA GUID, REFRESH_ADMIN_DATA_FROM_SUPPORT, ib_gen, ib52, ib53, AI_CRM_ANALYZE_IBASE_SORTF, SAP_GUID, Master Data, sm_Crm, AI_CRM_DEL_NOT_USED_IBASE_COMP, AI_CRM_PRODUCT_DELETE, archive, multiple, object id, ChaRM , KBA , SV-SMG-SUP , Service Desk / Incident Management , SV-SMG-CM , Change Request Management , How To
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