When you preview a Sales Order, system picks a wrong Form Template instead of what is assigned in the Form Template Selection.
Reproducing the Issue
- Go to Sales Order work center.
- Select Sales Order view.
- Preview a Sales Order.
Wrong Template is picked.
- Go to Application and User Management work center.
- Select Form Template Selection view.
- Where the Form Template is assigned in a particular sequence.
The Form Template selection is done based on Sales Organization and not on Sales Unit. In case, if you assigned the Sales Unit instead of Sales Organization in the Form Template Selection then it will result in this issue.
So maintain the Form Template Selection rule based on the Sales Organization.
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