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2004478 - Document Viewer (SDV_VIEWER) hangs, freezes, dumps


  • During the storing of an ArchiveLink business document from the front end the SAP GUI hangs and freezes
  • During the display of ArchiveLink business documents the Document Viewer (SAP GUI) hangs and freezes and/or "Document loading..." or "Waiting for confirmation..." information messages displayed during this in the status bar
  • RFC type users remain opened and as per SAP note 780817 the STAD records are related to SDV_VIEWER
  • Dump RAISE_EXCEPTION in program SAPLOLEA (BC-FES-OAC) with AC_FLUSH_CALL_INTERNAL (Related class: CL_GOS_TOOLBOX_VIEW, related function module GOS_EXECUTE_SERVICE, related main calling program is SDV_VIEWER)



  • Kernel versions
    • SAP Kernel 720 - 721
    • SAP Kernel 740 - 741
    • SAP Kernel 744 - 745
  • SAP GUI and ECL Viewer version independent
  • ArchiveLink related settings:
    • in transaction OAG1
      •  the Doc Display as Dialog Box is not enabled
      • in the Windows Viewer Settings the Use HTML Control radio button is selected (beside the fact that ECL Control is activated or not)
    • there is no Protocol (transaction OAA3) in effect for the here used Content Repository (tr. OAC0) and Document Class (tr. OAD2) which modifies the opening of the business document



KBA , imc , rfc_ping , cl_imc_mode , imc_put_mode_error , BC-SRV-ARL , ArchiveLink , BC-FES-GUI , SAP GUI for Windows , BC-FES-CTL , SAP GUI for Windows Controls , BC-MID-RFC , RFC , BC-CST-DP , Dispatcher, Task Handler , BC-FES-OAC , Please use BC-FES-CTL (note 842824) , BC-SRV-COM-FTP , File Transfer via FTP , BC-SRV-KPR-CMS , Content Management Service , Problem

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