1995423 - E-mails Containing Attachments Are Not Received As Tickets

Symptom

E-mails from customers containing specific attachments sent to the e-mail channel addresses are not received as Tickets in Cloud for Services.

Product

SAP Cloud for Customer 1402 ; SAP Cloud for Customer core applications 1402 (old) ; SAP Cloud for Customer core applications 1708 (old) ; SAP Hybris Cloud for Customer 1708

Keywords

KBA , LOD-CRM-SRP , Service Request Processing , How To

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP ONE Support launchpad (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.