SAP Knowledge Base Article - Preview

1995423 - E-mails Containing Attachments Are Not Received As Tickets

Symptom

E-mails from customers containing specific attachments sent to the e-mail channel addresses are not received as Tickets in Cloud for Services.


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Product

SAP Cloud for Customer 1402 ; SAP Cloud for Customer core applications 1402 (old) ; SAP Cloud for Customer core applications 1708 (old) ; SAP Hybris Cloud for Customer 1708

Keywords

KBA , LOD-CRM-SRP , Service Request Processing , How To

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