SAP Knowledge Base Article - Preview

1986639 - E-Mails are allocated to Agents for X amount of time despite the "Time Limit for Accepting E-Mails" setting configured to 1 week

Symptom

E-mail only get allocated to an Agent for XX amount of time even after you have defined the "Time Limit for Accepting E-Mails" setting in SAP Contact Center System Configuration to be 1 week.


Read more...

Environment

SAP Business Communication Management 7.0 and up

Product

SAP Contact Center, on-premise edition 7.0

Keywords

E-mail allocation timeout, Contact Allocation Timeouts, Ch_AcceptTimeLimit, time Limit for Accepting E-Mails , KBA , CRM-CCI , Contact Center Infrastructure , Problem

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP ONE Support launchpad (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.