SAP Knowledge Base Article - Preview

1982088 - SAP Contact Center 7.0 Agents are stuck as “Logged On” in the Online Monitoring GUI

Symptom

Image/Data is from SAP internal systems, sample data, or demo systems.  Any resemblance to real data is purely coincidental.

  • The Online monitoring shows multiple agents as logged in for very long time, but actually they are not logged in the system.
  • Issue as seen below:
    om.png


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Environment

SAP Contact Center

Product

SAP Customer Relationship Management 7.0 on SAP enhancement package 1 for SAP NetWeaver 7.0

Keywords

Agents users monitoring status logged on out off in , KBA , CRM-CCI , Contact Center Infrastructure , CRM-BCM-CMS , Please use CRM-CCI , How To

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