The listen button is disabled in CDT, user cannot listen to recordings despite having necessary user rights.
Image/Data is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.
SAP Contact Center 7.0
communication desktop, system configurator, BCM, Contact Center, CCI, Listening, Recordings, playback, audio, voicemail, history , KBA , CRM-CCI , Contact Center Infrastructure , Problem
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