SAP Knowledge Base Article - Preview

1981388 - User is unable to listen to call recordings in CDT - SAP Contact Center


The listen button is disabled in CDT, user cannot listen to recordings despite having necessary user rights.

Image/Data is from SAP internal systems, sample data, or demo systems.  Any resemblance to real data is purely coincidental.



SAP Contact Center 7.0


SAP Contact Center, on-premise edition 7.0


communication desktop, system configurator, BCM, Contact Center, CCI, Listening, Recordings, playback, audio, voicemail, history , KBA , CRM-CCI , Contact Center Infrastructure , Problem

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