SAP Knowledge Base Article - Preview

1977009 - Unable to connect to BI Platform from Crystal Reports 2011 designer


  • Unable to connect to the BI Platform Server/Enterprise from Crystal Reports Designer to open or save reports to Enterprise.
  • Error message: Internal error: An unknown exception has occured.
  • Login works fine for CMC or BI launchpad.



  • SAP Business Intelligence Platform 4.x
  • SAP Crystal Reports 2011


SAP Crystal Server 2011


CR, Crystal Report 2011, BI4.0, 4.0, cryptocme2.dll cannot , KBA , BI-BIP-CRS , SAP Crystal Server , BI-RA-CR , Crystal Reports designer or Business View Manager , Problem

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