SAP Knowledge Base Article - Preview

1976769 - Introscope Enterprise Manager rejects new agents after reaching 400 connected agents


  • In the APM console status there is a message on the parameter introscope.enterprisemanager.agent.connection.limit=400.
  • After performing the Managed System Configuration for a target system, the Introscope agents cannot be found in the Introscope Investigator. In the IntroscopeEnterpriseManager.log, the following error is shown:
[INFO] [PO Route Down Executor] [Manager] Lost connection at: Node=Agent_824177,, Type=socket

In the IntroscopeAgent.log or jvm_smdagent.log of the affected agent, the following error is shown:

[WARN] [IntroscopeAgent.IsengardServerConnectionManager] Lost contact with the Introscope Enterprise Manager at



  • Introscope 8.X
  • Introscope 9.X
  • Introscope 10.X


SAP Solution Manager 7.1 ; SAP Solution Manager 7.2


KBA , XX-PART-WILY , Introscope by CA Technologies , SV-SMG-DIA-WLY , Solution Manager / Introscope Integration , Problem

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP ONE Support launchpad (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.