SAP Knowledge Base Article - Public

1976695 - You are not able to attach initial Customer Invoice to Dunning Letter

Symptom

You try to attach the Initial Customer Invoice to Dunning Letter before sending Dunning Letter to the Customer via E-Mail, but the feature is not available.

Reproducing the Issue

  1. Go to Receivables Work Center.
  2. Navigate to Dunning View.
  3. Show All Dunning Proposals and find Dunning Proposal XXX.
  4. Choose Preview Button.
  5. Click on  Send Options.
  6. Go to Tab Output Details.
  7. Select E-Mail  from Drop-Down-Menu in Field Send By.
  8. Click on Tab Attachments.
  9. There are no documents available for selection.

Cause

The Options Dialog Box is a default feature which is displayed in all Work Centers, but the function is not available in all Work Centers.

Resolution

The feature is presently not available in Work Center Receivables.

Keywords

KBA , SRD-FIN-ACR , Receivables , How To

Product

SAP Business ByDesign all versions