SAP Knowledge Base Article - Preview

1974161 - Dashboards based on QAAWS/BIWS fail to preview in Mobile mode or through SAP BI Mobile App


  • Dashboards based on QAAWS/BIWS fail to preview in Mobile mode
  • Below error message when trying to preview dashboards based of QAAWS/BIWS as Mobile Preview:


  • Dashboards stuck at Initializing mode on SAP BI Mobile App when trying to preview
  • Cannot Access External Data - Enterprise authentication could not log you on. Please make sure your logon informaion is not empty. messagge appears when opening a Dashboard via the SAP BI Mobile App:




  • SAP BusinessObjects Business Intelligence Platform (BI) 4.1
  • Dashboards 4.1
  • SAP BI Mobile App


SAP BusinessObjects Business Intelligence platform 4.1 ; SAP BusinessObjects Dashboards 4.1 ; SAP BusinessObjects Mobile 5.0.0 for iPhone and iPad ; SAP BusinessObjects Mobile 6.0.0 for iOS


Initializing; Dashboard; iPad; , KBA , BI-RA-XL , Obsolete: BusinessObjects Dashboards and Presentation Design , MOB-APP-BI-IOS , BI Mobile on iPad/iPhone , Problem

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP ONE Support launchpad (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.