Symptom
SAP Adaptive Server Enterprise (ASE) shuts down unexpectedly with error "A SERIOUS UNHANDLED EXCEPTION HAS OCCURRED" along with a stacktrace
kernel LAST CHANCE EXCEPTION HANDLER on OS thread id 1628
kernel A SERIOUS UNHANDLED EXCEPTION HAS OCCURRED
kernel SERVER MAY NOT BE ABLE TO CONTINUE
kernel Exception caused by attempted read from memory address 0000000000000038
kernel Exception information:
kernel Symbolic stack trace information is successfully loaded
kernel ExceptionCode: c0000005
kernel ExceptionFlags: 0
kernel ExceptionAddress: 0000000140E348B5 kcierrfmt+ 0x35
kernel Exception caused by attempted read from memory address 0000000000000038
kernel Register dump:
kernel ebp: 000000000001AE79 SymGetSymFromAddr64 error 126
kernel eip: 0000000140E348B5 kcierrfmt+ 0x35
kernel esp: 000000000533FB80 SymGetSymFromAddr64 error 126
kernel Server will now trace currently running tasks:
kernel Engine 0 current task: 0
kernel Engine 0 last active task: 0
DUMP OF LOADED MODULES:-
sqlsrvr.exe loaded at 0000000140000000 [C:\Sybase\ASE-15_0\bin\sqlsrvr.exe]
ntdll.dll loaded at 0000000077EC0000 [C:\WINDOWS\system32\ntdll.dll]
kernel32.dll loaded at 0000000077D40000 [C:\WINDOWS\system32\kernel32.dll]
MSVCR100.dll loaded at 0000000079730000 [C:\WINDOWS\system32\MSVCR100.dll]
libsybblk64.dll loaded at 0000000180000000 [C:\Sybase\ASE-15_0\bin\libsybblk64.dll]
libsybct64.dll loaded at 0000000000280000 [C:\Sybase\ASE-15_0\bin\libsybct64.dll]
libsybcs64.dll loaded at 0000000000340000 [C:\Sybase\ASE-15_0\bin\libsybcs64.dll]
libsybcomn64.dll loaded at 0000000000370000 [C:\Sybase\ASE-15_0\bin\libsybcomn64.dll]
libsybintl64.dll loaded at 0000000000430000 [C:\Sybase\ASE-15_0\bin\libsybintl64.dll]
ADVAPI32.dll loaded at 000007FF7FEE0000 [C:\WINDOWS\system32\ADVAPI32.dll]
RPCRT4.dll loaded at 000007FF7FD30000 [C:\WINDOWS\system32\RPCRT4.dll]
Secur32.dll loaded at 000007FF7E9C0000 [C:\WINDOWS\system32\Secur32.dll]
MSVCR80.dll loaded at 0000000078130000 [C:\WINDOWS\WinSxS\amd64_Microsoft.VC80.CRT_1fc8b3b9a1e18e3b_8.0.50727.6195_x-ww_76301166\MSVCR80.dll]
msvcrt.dll loaded at 000007FF7FC00000 [C:\WINDOWS\system32\msvcrt.dll]
libsybunic64.dll loaded at 0000000000450000 [C:\Sybase\ASE-15_0\bin\libsybunic64.dll]
sybcsi_core27.dll loaded at 0000000000500000 [C:\Sybase\ASE-15_0\bin\sybcsi_core27.dll]
libsybtcl64.dll loaded at 0000000000560000 [C:\Sybase\ASE-15_0\bin\libsybtcl64.dll]
WS2_32.dll loaded at 000007FF77310000 [C:\WINDOWS\system32\WS2_32.dll]
WS2HELP.dll loaded at 000007FF77140000 [C:\WINDOWS\system32\WS2HELP.dll]
WSOCK32.dll loaded at 000007FF770F0000 [C:\WINDOWS\system32\WSOCK32.dll]
MSWSOCK.dll loaded at 000007FF771B0000 [C:\WINDOWS\system32\MSWSOCK.dll]
sbgse2.dll loaded at 00000000005B0000 [C:\Sybase\ASE-15_0\bin\sbgse2.dll]
COMDLG32.dll loaded at 000007FF7D540000 [C:\WINDOWS\system32\COMDLG32.dll]
SHLWAPI.dll loaded at 000007FF7EF60000 [C:\WINDOWS\system32\SHLWAPI.dll]
GDI32.dll loaded at 000007FF7FC90000 [C:\WINDOWS\system32\GDI32.dll]
USER32.dll loaded at 0000000077C20000 [C:\WINDOWS\system32\USER32.dll]
COMCTL32.dll loaded at 000007FF76200000 [C:\WINDOWS\WinSxS\amd64_Microsoft.Windows.Common-Controls_6595b64144ccf1df_5.82.3790.4770_x-ww_D89390E2\COMCTL32.dll]
SHELL32.dll loaded at 000007FF7F190000 [C:\WINDOWS\system32\SHELL32.dll]
NETAPI32.dll loaded at 000007FF77370000 [C:\WINDOWS\system32\NETAPI32.dll]
dbghelp.dll loaded at 000007FF724E0000 [C:\WINDOWS\system32\dbghelp.dll]
VERSION.dll loaded at 000007FF7FBF0000 [C:\WINDOWS\system32\VERSION.dll]
PSAPI.DLL loaded at 000007FF7E380000 [C:\WINDOWS\system32\PSAPI.DLL]
IPHLPAPI.DLL loaded at 000007FF57040000 [C:\WINDOWS\system32\IPHLPAPI.DLL]
loadperf.dll loaded at 000007FF78C90000 [C:\WINDOWS\system32\loadperf.dll]
ole32.dll loaded at 000007FF57140000 [C:\WINDOWS\system32\ole32.dll]
OLEAUT32.dll loaded at 000007FF7EBC0000 [C:\WINDOWS\system32\OLEAUT32.dll]
sybcsi_profiler27.dll loaded at 0000000000720000 [C:\Sybase\ASE-15_0\bin\sybcsi_profiler27.dll]
sybcsi_propertiesconfig27.dll loaded at 0000000000740000 [C:\Sybase\ASE-15_0\bin\sybcsi_propertiesconfig27.dll]
sybcsi_certicom_fips27.dll loaded at 0000000000760000 [C:\Sybase\ASE-15_0\bin\sybcsi_certicom_fips27.dll]
sybcsi_openssl27.dll loaded at 0000000000800000 [C:\Sybase\ASE-15_0\bin\sybcsi_openssl27.dll]
MPR.dll loaded at 000007FF772D0000 [C:\WINDOWS\system32\MPR.dll]
IMM32.DLL loaded at 000007FF7D500000 [C:\WINDOWS\system32\IMM32.DLL]
comctl32.dll loaded at 000007FF7F000000 [C:\WINDOWS\WinSxS\amd64_Microsoft.Windows.Common-Controls_6595b64144ccf1df_6.0.3790.4770_x-ww_3807D667\comctl32.dll]
NTMARTA.DLL loaded at 000007FF7E4C0000 [C:\WINDOWS\system32\NTMARTA.DLL]
WLDAP32.dll loaded at 000007FF7E950000 [C:\WINDOWS\system32\WLDAP32.dll]
SAMLIB.dll loaded at 000007FF77150000 [C:\WINDOWS\system32\SAMLIB.dll]
SYBEVENT.dll loaded at 0000000010000000 [C:\Sybase\ASE-15_0\dll\SYBEVENT.dll]
hnetcfg.dll loaded at 000007FF6D200000 [C:\WINDOWS\system32\hnetcfg.dll]
wshtcpip.dll loaded at 000007FF77170000 [C:\WINDOWS\System32\wshtcpip.dll]
icmp.Dll loaded at 000007FF799E0000 [C:\WINDOWS\system32\icmp.Dll]
XOLEHLP.DLL loaded at 000007FF5C5B0000 [C:\WINDOWS\system32\XOLEHLP.DLL]
MSDTCPRX.dll loaded at 000007FF67140000 [C:\WINDOWS\system32\MSDTCPRX.dll]
msvcp60.dll loaded at 0000000001960000 [C:\WINDOWS\system32\msvcp60.dll]
MTXCLU.DLL loaded at 000007FF7B540000 [C:\WINDOWS\system32\MTXCLU.DLL]
CLUSAPI.DLL loaded at 000007FF7B3A0000 [C:\WINDOWS\system32\CLUSAPI.DLL]
RESUTILS.DLL loaded at 000007FF7B310000 [C:\WINDOWS\system32\RESUTILS.DLL]
USERENV.dll loaded at 000007FF7C680000 [C:\WINDOWS\system32\USERENV.dll]
DNSAPI.dll loaded at 000007FF7E8F0000 [C:\WINDOWS\system32\DNSAPI.dll]
winrnr.dll loaded at 000007FF7E9F0000 [C:\WINDOWS\System32\winrnr.dll]
rasadhlp.dll loaded at 000007FF7EA00000 [C:\WINDOWS\system32\rasadhlp.dll]
libsybaseldap64.dll loaded at 0000000004CE0000 [C:\Sybase\ASE-15_0\bin\libsybaseldap64.dll]
rsaenh.dll loaded at 0000000004FD0000 [C:\WINDOWS\system32\rsaenh.dll]
TASK DUMP COMPLETE
Now terminating OS thread 1628
server SQL Server terminating because of system shutdown.
Read more...
Environment
SAP Sybase Adaptive Server Enterprise (ASE) 15.7
Product
Keywords
725209, kcierrfmt, LAST CHANCE EXCEPTION HANDLER , KBA , BC-SYB-ASE , Sybase ASE Database Platform (non Business Suite) , Bug Filed
About this page
This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP ONE Support launchpad (Login required).Search for additional results
Visit SAP Support Portal's SAP Notes and KBA Search.