SAP Knowledge Base Article - Preview

1966915 - Sold-to party and support team auto-determination was not done correctly


Although the related configuration was done, after creating a customer message in the solution manager service desk, the sold-to-party and/or the support team is still blank while it should be determined automatically



  • SAP Solution Manager 7.0 EHP1
  • SAP Solution Manager 7.1


SAP Solution Manager 7.1 ; SAP enhancement package 1 for SAP Solution Manager 7.0


auto determine. distribution. BP. Business partner. create incident. customer message. , KBA , SV-SMG-SUP , Service Desk / Incident Management , Problem

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