SAP Knowledge Base Article - Preview

1966915 - Sold-to party and support team auto-determination was not done correctly

Symptom

Although the related configuration was done, after creating a customer message in the solution manager service desk, the sold-to-party and/or the support team is still blank while it should be determined automatically


Read more...

Environment

  • SAP Solution Manager 7.0 EHP1
  • SAP Solution Manager 7.1

Product

SAP Solution Manager 7.1 ; SAP enhancement package 1 for SAP Solution Manager 7.0

Keywords

auto determine. distribution. BP. Business partner. create incident. customer message. , KBA , SV-SMG-SUP , Service Desk / Incident Management , Problem

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP ONE Support launchpad (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.