Outbound call from the SAP Contact Center (CCtr) system through certain SIP Gateways does not work because the Gateway requires the address to be sent in domain format (example: firstname.lastname@example.org).
SAP Contact Center 7.0
ob, gw, gateway, sip protocols, sip format , KBA , CRM-CCI , Contact Center Infrastructure , Problem
About this pageThis is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP ONE Support launchpad (Login required).
Search for additional results
Visit SAP Support Portal's SAP Notes and KBA Search.