SAP Knowledge Base Article - Preview

1965430 - Queue number is shown as the caller number for external agents

Symptom

Queue number is shown as the caller number for external agents when receiving a queue call from the customer.


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Environment

SAP Contact Center 7.0

Product

SAP Contact Center, on-premise edition 7.0

Keywords

renumber, ext. , KBA , CRM-CCI , Contact Center Infrastructure , Problem

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