SAP Knowledge Base Article - Preview

1965417 - Queue Busy prompt not available for queue schedule

Symptom

Prompt type "Queue Busy" is not available when creating Audio Prompt Schedules for Queue in System Configurator -> Queue Management ->Schedules.

Image/Data is from SAP internal systems, sample data, or demo systems.  Any resemblance to real data is purely coincidental.


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Environment

SAP Contact Center 7.0

Product

SAP Contact Center, on-premise edition 7.0

Keywords

queuebusy, sc , KBA , CRM-CCI , Contact Center Infrastructure , Problem

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