SAP Knowledge Base Article - Preview

1965388 - The mute button is grayed out in CDT when MTD mode is enabled

Symptom

The mute button is grayed out in the Communication Desktop (CDT) when the Multi-Terminal Desktop (MTD) mode is enabled.


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Environment

SAP Contact Center 7.0

Product

SAP Contact Center, on-premise edition 7.0

Keywords

"gray", "grayed", "communication desktop", "Multiterminal Desktop" , KBA , CRM-CCI , Contact Center Infrastructure , Problem

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