SAP Knowledge Base Article - Preview

1962964 - SAP Contact Center - Contacts are not being allocated to certain agents


In some queues contacts may seem that they are not being allocated to certain agents. (This can be applicable to both e-mail and phone queues).

Image/Data is from SAP internal systems, sample data, or demo systems.  Any resemblance to real data is purely coincidental.



SAP Contact Center 7.0


SAP Contact Center, on-premise edition 7.0


E-mail voice chat action queue channel allocation Queue calls not allocated , KBA , CRM-CCI , Contact Center Infrastructure , Problem

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