SAP Knowledge Base Article - Public

1961495 - Sender email address(ABC@XYZ.com) not permitted.

Symptom

While saving the purchase order system throws below error messages as:

Order not possible; entries missing or inconsistent

Document not submitted for approval; inconsistencies exist

Sender email address(ABC@XYZ.com) not permitted

Environment

SAP Business ByDesign

Reproducing the Issue

  1. Go to the Purchase Reqests and Orders work center.
  2. Choose Purchase Orders view.
  3. Choose the Purchase Order ID XXX (XXX represents the purchase order ID).
  4. Choose Save button.
  5. System throws error messages.

Cause

The domain of sender address not maintained. If you want to use the sender email address rom your domain you must maintained domain under E-mail and Fax setting in the Business Configuration. Since the domain is not maintained which is associated to maintained Email ID, system throws the error messages.

Resolution

Follow below steps to resolve this error message:

  1. Go to Business Configuration work center.
  2. Choose Implementation Projects view.
  3. Choose Show: All Open Projects.
  4. Choose relevant project and Choose Open Activity List.
  5. Choose Fine Tune.
  6. Choose activity E-Mail and Fax Settings.
  7. Choose Open button.
  8. Choose E-Mail and Fax Settings.
  9. Under Allowed Sender E-Mail Domains.
  10. Add the domain XYZ.com.
  11. Choose Save and Close.

Keywords

Purchase order,sender email address,output settigns,email address , KBA , AP-POP , Purchase Order Processing , How To

Product

SAP Business ByDesign all versions