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1961256 - CRM IC: Font changes after E-Mail is sent or how to determine the default font of an E-Mail


  • You write an E-Mail in CRM and the received E-Mail looks differently than the sent E-Mail. For example during writing you had the impression that Arial was used to write the E-Mail but when displaying the E-Mail in your Outlook, it is shown with font Times New Roman
  • You want to define a default font and default font size which should be used by
    • IC agents when writing outbound E-Mails in HTML format using component CRMCMP_CCS_EML.
    • CRM WebClient UI writing outbound E-Mails using One2One E-Mail activities



CRM Interaction Center in CRM 7.0 EHP1 and above


SAP enhancement package 1 for SAP CRM 7.0 ; SAP enhancement package 2 for SAP CRM 7.0 ; SAP enhancement package 3 for SAP CRM 7.0 ; SAP enhancement package 4 for SAP CRM 7.0


Standardschriftart Email auswählen HTML CRM Interaction Center , KBA , CRM-IC-CHA-EMA , E-Mail Integration , CA-WUI-UI-TAG , Tag Library , CA-WUI-BTF , Text Editor , How To

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