SAP Knowledge Base Article - Public

1960128 - How to Cancel a Supplier Return

Symptom

You want to know how to Cancel a Supplier Return.

Environment

SAP Business ByDesign

Reproducing the Issue

  1. Go to the Purchase Requests and Orders Work center.
  2. Go to the Returns to Suppliers View.
  3. Show All Returns and Find XYZ (XYZ represents the Return ID).
  4. Select the Edit button.

There is no option to Cancel a Supplier Return.

Cause

Supplier Return cannot be Canceled directly. It can only be Rejected in the system. This is the expected system behavior.

Resolution

In order to reject a Supplier Return, follow below given steps:

  1. Go to the Outbound Logistics Workcenter.
  2. Select the Delivery Control View.
  3. Choose the Delivery Requests Subview.
  4. Show All Delivery Requests by Selection and Find ABC (ABC represents the Delivery Request ID for the Supplier Return XYZ).
  5. Select the Delivery Request ID ABC.
  6. Choose Edit and go to View All.
  7. Navigate to the Line Items tab.
  8. Select a Line Item and choose the Reject button.
  9. Perform Save.
  10. Once the Delivery Request ID gets rejected, the Return would be in status Rejected.

Keywords

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Product

SAP Business ByDesign all versions