SAP Knowledge Base Article - Preview

1951556 - An agent is disturbed by another call while attending to queue calls

Symptom

An agent is disturbed by an incoming consult/transfer call during the process of talking to the customer on a queue call.


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Environment

SAP Contact Center 7.0

Product

SAP Contact Center, on-premise edition 7.0

Keywords

knocking , KBA , CRM-CCI , Contact Center Infrastructure , Problem

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