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1950848 - No instances were detected via sapcontrol

Symptom

SUM tool reports:

SUM screen.jpg

The referenced  INPUT-OS-USER-PASSWORDS_##.LOG logfile reports:

Nov 22, 2013 6:54:25 PM [Warning]: No instances were detected via sapcontrol. Most probably there is no local sapstartsrv process running.
Nov 22, 2013 6:54:25 PM [Error ]: The following problem has occurred during step execution: com.sap.sdt.tools.sysinfo.RequiredKernelFunctionNotSupportedException: No instances were detected via sapcontrol. Most probably there is no local sapstartsrv process running.

Despite the statement of the log file there is a local sapstartsrv process is running on the server where the SUM is running.


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Environment

Servers running on Linux/UNIX

Keywords

KBA , BC-OP , Operating System Platforms , BC-UPG-TLS-TLJ , Upgrade tools for Java , BC-EHP-INS-TLJ , EHP Installer deprecated. Please use BC-UPG-TLS-TLJ , Problem

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