SAP Knowledge Base Article - Public

1936639 - The Error Message "Item : Mandatory List Price missing for the price calculation" is Triggered in a Customer Return

Symptom

The error message Mandatory List Price missing for the price calculation is Triggered in a Customer Return.

Environment

SAP Business ByDesign

Reproducing the Issue

  1. Go to the Sales Order work center.
  2. Go to the Returns view.
  3. Select and Edit Customer Return XYZ (XYZ represents the identification of the customer return).

The following error message is triggered : Mandatory List Price missing for the price calculation

Cause

Due to an inconsistency, the price information was not passed successfully from the sales document and invoice to the customer return.

Resolution

The customer has the possibility to follow one of the workaround below :

  1. Go to the Sales Order work center.
  2. Go to the Returns view.
  3. Select and Edit Customer Return XYZ.
  4. Go to View All and Select the Pricing tab.
  5. In the total Pricing section select the button Update Pricing and the option Completely or the optioin Keep Manual Change if there was a manual change in the return.

Or

  1. Go to the Sales Order work center.
  2. Go to the Returns view.
  3. Select and Edit Customer Return XYZ.
  4. In the Item Pricing section expand the respective Item.
  5. Click on the Add Row button.
  6. In the drop down list for the Price Component select List Price
  7. In the Amount field you can enter the respective Amount.
  8. Save.

 

See Also

Please check that the Price List to be applied on the Customer Return is validfor the Pricing Date displayed on the associated Sales Order.

Keywords

Price list, list price, item, cutomer return, price determination, error message, price calculation, valid, prix, détermination du prix, liste de prix, valide, retour client, message d'erreur, poste , KBA , AP-CRP-CR , Customer Return , How To

Product

SAP Business ByDesign all versions