SAP Knowledge Base Article - Preview

1934676 - CDT pops on top when the agent has an absence profile activated

Symptom

After the agent attached to a hunt group queue, and activated an absence profile, the Communication Desktop (CDT) still pops on top automatically when a new call comes into the queue.


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Environment

SAP Contact Center 7.0

Product

SAP Contact Center, on-premise edition 7.0

Keywords

away, alart, ontop, alert, focus , KBA , CRM-CCI , Contact Center Infrastructure , Problem

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