SAP Knowledge Base Article - Preview

1931204 - Report Application Server (RAS) become unresponsive and showing a lot activity from the common server metrics

Symptom

  • There is not any activity on the Report Application Server (RAS) or user interaction with Crystal Report Documents.
  • Server Intelligence Agent (SIA) has been restarted.
  • RAS Common Server Metrics shows values rather than having 0 connection or Open Documents etc, increasing as the system is up and running.
  • RAS accumulates Open Documents, Connections and busy server threads quickly and becomes unresponsive.
  • RAS will not stop unless it is forced to terminate.

 Common Metrics Report Application Server from CMC

Metric RAS.JPG

 


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Environment

  • SAP BusinessObjects Business Intelligence Platform 4.0 or Higher
  • Crystal Report Application Server (RAS)
  • Platform Search

Product

SAP BusinessObjects Business Intelligence platform 4.0 ; SAP BusinessObjects Business Intelligence platform 4.1

Keywords

RAS, stopped, unresponsive, Report Application Server, Platform Search, Adaptive Job Server.   , KBA , BI-BIP-ADM , BI Servers, security, Crystal Reports in Launchpad , Problem

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