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1929859 - Web Intelligence Processing Server goes into a Failed state due to memory limits being reached


There are multiple symptoms for this particular issue.  The known symptoms are listed below:

  • Web Intelligence Processing Servers go into a "Failed" state in the CMC because they have crashed 5+ times in a 30 minute timeframe.
  • Users may see the following message when viewing reports in InfoView: 
    • The Web Intelligence server is busy. Please save any pending change and try again later. If the problem persists, contact your BusinessObjects administrator. (Error: ERR_WIS_30284)
  • Core dumps may be created if the servers are installed on a UNIX or Linux operating system
  • The WIReportServer process will rapidly grow to 2GB+ in memory in a short period of time
  • The following error messages may be reported in the WIReportServer*.log files:
    • assert failure: (auditsrc.cpp:2181). (false : AuditeeManager::AuditEventCache::getData: Unknown exception caught.  Rewinding all the way back to start of getData so that the auditor won't lose any audit events).
    • **ERROR:MemoryManagement:Current process size 2.52725e+09 + 0 is over maximum limit 2.09715e+09 [kctMemoryManagement.cpp;58]
    • **WARNING:CCDZMgr:Not enough memory to accept new connection [cecdzmgr.cpp;771]
    • **WARNING:CCDZHome:Attach failed: max connexion limit reached [cecdzhome.cpp;92]
    • **ERROR:CCDZMgr:The server is stopping because it cannot recover enough memory [cecdzmgr.cpp;744]
  • Audit events for the Web Intelligence Processing Servers affected may not be entered in the Auditing database



  • SAP BusinessObjects Enterprise XI 3.1 Support Package 6 + Fix Pack 6.1 ( on Red Hat Linux Operating System
  • SAP BusinessObjects Business Intelligence platform 4.x on Windows Server 2008 R2
  • Auditing Enabled


SAP BusinessObjects Business Intelligence platform 4.0 ; SAP BusinessObjects Business Intelligence platform 4.1 ; SAP BusinessObjects Business Intelligence platform 4.2 ; SAP BusinessObjects Enterprise XI 3.1


Webi Webi Report Server 30270 out of memory auditing events sql statements crash core dump restart failure failed , KBA , webi , unix , BI-RA-WBI , Web Intelligence , BI-BIP-ADM , BI Servers, security, Crystal Reports in Launchpad , Bug Filed

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