You have migrated some Service Agents and would like to know whether it is possible to upload Skill Profiles for those Service Agents either through Mass Change or Migration?
It is not possible to mass upload the Skill profile/details for Service Agents either through Mass Change or Excel Upload or Migration. The only workaround is that it needs to be added manually.
One of the reason that, we don’t have this functionality is that it is a free-text item. Hence, the number of characters in this field could more.
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