SAP Knowledge Base Article - Public

1924880 - Error When Uploading Journal Entry Voucher

Symptom

When manually uploading a journal entry voucher with more than 16000 lines into the system, the system shows the upload fails, and gives error message: The remote server returned an error: (500) Internal Server Error. But if you check in the front end, sometimes, the data is successfully uploaded.

Environment

SAP Business ByDesign

Reproducing the Issue

  1. Go to the General Ledger work center, and select the Journal Entries view.
  2. Select the Journal Entry Vouchers subview.
  3. Choose New Journal Entry Voucher from Microsoft Excel.
  4. Enter more than 16000 records.
  5. Choose Save.
  6. The system then gives the previously mentioned error message. 

Cause

There is a limit imposed by the system itself that one call to the backend may not exceed a certain time limit, usually around 10 minutes. It seems that the processing limit can vary depending on the usage of the system and available resources at the time, it can hit the maximum amount with around 3000 items in your case. It is a current limitation that only affects very few use cases.

Resolution

To avoid the error message, you can either split the journal entry voucher into multiple ones, or try using the asynchronous web service we offer for uploading big vouchers.

Please see the latest Web Service APIs in SAP Business ByDesign.

Keywords

journal entry voucher, excel , KBA , journal entry voucher , excel , AP-ACC , Business ByDesign: Financial Accounting , How To

Product

SAP Business ByDesign all versions