The Interaction Center Web Client stays in wrap-up mode even after the time for wrap-up has been reached.
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- SAP Contact Center
- SAP Customer Relationship Management (CRM)
- SAP enhancement package for SAP Customer Relationship Management
- SAP enhancement package for SAP CRM, version for SAP HANA
Wrap-up timer, workmode, afterwork, CRM workmode, Wrapup, persistant wrapup, persistent wrap-up, readymode, Business Communication Management, Telephony, ICI, CCI, CCtr , KBA , CRM-CCI , Contact Center Infrastructure , How To
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