SAP Knowledge Base Article - Preview

1920624 - SMS messages which exeeds 160 characters sometimes are received in the incorrect order

Symptom

If SMS messages exceed 160 Characters, when they are received by a user, the messages are in the incorrect order, which occasionally makes the message hard to understand.


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Environment

SAP Contact Center 7.0

Product

SAP Contact Center, on-premise edition 7.0

Keywords

SMS splitting, content gateway, NOW SMS, CGW, Ozeki NG, SMS, messaging , KBA , CRM-CCI , Contact Center Infrastructure , Problem

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