You have assigned external reference ID to the customer return using a PDI solution, but the system shows the error message Reference not assigned.
Reproducing the Issue
- Go to the Sales Orders work center.
- Go to the Returns view.
- Show All Returns and Find XYZ (XYZ represents the ID of the customer return).
- Edit the customer return XYZ.
- You get error message: Reference not assigned.
However you have already assigned a external reference to the returns using a PDI solution.
Creating reference for the items in return using a PDI solution is not supported in the SAP Business ByDesign system.
You can only assign the reference which is created in the SAP Business ByDesign system i. e. Sales Order or Invoice or Invoice Request(in case of over the counter sales).
This is the expected behavior of the SAP Business ByDesign system.
KBA , AP-CRP-CR , Customer Return , How To