SAP Knowledge Base Article - Preview

1919004 - German Contacts telephone number have incorrect extension


  • German users maintain the contact related home numbers with extension "-"
    After sync, the phone number is displaying in the following format....

(Country code) +49 123456 X 1234

  • Due to the above incorrect format, they are unable to place a call from the communicator directly to the respective contact person.



  • SAP Customer Relationship Management (CRM)
  • SAP enhancement package for SAP CRM
  • SAP enhancement package for SAP CRM, version for SAP HANA
  • Client-based Groupware integration


SAP Customer Relationship Management all versions ; SAP enhancement package for SAP CRM all versions


KBA , CRM-BTX-GWI , Groupware Integration (Client) , Problem

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP ONE Support launchpad (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.