- You have updated your system or you have recently implemented an SAP Note. When IC agents press END button or any other button in the CRM IC toolbar, nothing happens.
for example after implementation of SAP Note 2775939, you see error jquery-3.2.1.min.js:4 Uncaught TypeError: a.indexOf is not a function or similar
- When switching off your customer enhancement - add parameter WCF_IGNORE_ENHANCEMT with value "A" in SU3 - the buttons work well and all business objects that have been changed during the customer interaction are successfully saved.
- CRM 7.0 and above
- You have enhanced UI components like CRMCMP_IC_FRAME/HiddenView or ICCMP_HEADER/HeaderViewSet or other views on central UI components.
Use transaction SM34 viewcluster BSPWDVC_CMP_EXT to get an overview on your enhancements.
Enhanced component CRM Interaction Center , KBA , CRM-IC-FRW , Framework , CRM-IC-BF , Basic Functions for Business Transactions , CRM-IC-CHA , Communication Channels , CRM-IC-CHA-TEL , Telephony Integration , CRM-IC-MUL , Multi-Sessioning IC , Problem
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