1918591 - Error Message : "Buyer responsible missing" Occurs When Creating a Purchase Order

You  are unable to create a purchase order from a purchase request due to an error message:

Buyer responsible missing

as a service agent.

1. Go to the Purchase Requests and Orders work center.
2. Go to the Purchase Requests view.
3. In the Show field, select All Purchase Requests from drop down and search for the respective purchase request ID.
4. Select the purchase request ID and select the New Purchase Order button.
5. Fill in the necessary fields and select save button.
6. Error message appears on the screen.

As you have not maintained the Organizational Distribution Rules for the Purchasing business area system was not able to determine buyer responsible and was giving the error message.

You have to define the work distribution rules in the Organizational Management work center. System selects the Buyer responsible field based on the following two work distribution rules :

• Organizational Work Distribution rule - This distribution rule is used to determine the Purchasing Unit and the Buyer Responsible from the determined purchasing unit ID. This rule applies for both Purchase Requests & Purchase Orders.
• Employee Work Distribution rule - In this distribution rule you can define the employee based on every purchasing unit or for all purchasing unit IDs.

The following are the steps to maintain the work distribution rules for the above two.

• Organizational Work Distribution Rule : 

1. Go to the Organizational Management work center.
2. Go to the Work Distribution view and select the Organizational Work Distribution rule sub-view.
3. Under the work category, expand the Business Area : Purchasing and select the Operational Purchasing work category.
4. Select Edit button, in the opened window, select Add Rule button, fill in the required fields - name, Org Unit Responsible etc.
5. Select Add Item button Rule Details section and define rules based on product category / site / reporting line unit.
6. Perform Save.

• Employee Work Distribution rule :

1. Go to the Organizational Management work center.
2. Go to the Work Distribution view -> select the Employee Work Distribution rule sub-view.
3. Under the work category, expand the Business Area : Purchasing and select the Employee Responsible for Purchase Requests and Orders work category.
4. Select Edit button, in the opened window, select Add Rule button, fill in the required fields - name, employee responsible etc.
5. Select Add Item button Rule Details section and define the Purchasing Unit there.
6. Perform Save.

KBA , work distribution rules , AP-PRP , Purchase Request Processing , How To

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