SAP Knowledge Base Article - Preview

1917945 - Contact Center only sends INFO in the DTMF payload, even when configured to sent an expected RFC2833


  • You configured SAP Contact Center to send an RFC2833, but instead the logs only show INFO.
  • The only way to see the RFC2833 in the DTMF payload is by enabling recording, but this is not an option your business is willing to use.



SAP Contact Center 7.0


SAP Contact Center, on-premise edition 7.0


Payload,DTMF tone, Call Recording, NAT, Gateway SIP INFO,RFC2833DTMF, MRS Sends RFC2833 DTMF, Use for Server-Side Recording, DTMF, 2833 , KBA , CRM-CCI , Contact Center Infrastructure , Problem

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