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1916414 - Crystal reports fail to run, repair or Install operations fail with registry errors on unix deployments

Symptom

  • Users including administrators are not able to view any Crystal Reports
  • Reports failing with errors such as:  An error occured while creating sub-process in the processing server[RCRAS0004]
  • All the crystal reports are failing with the error: An error occured while creating sub-process in the processing server[RCRAS0004]
    RAS server is not starting.
  • Tried running registry repair script from SAP KBA 1417326 - but it failed with error as below
    <BusinessObjects Install folder>/bobje/enterprise120/aix_rs6000/crpe/mw//bin/tools/core_services.common[32]: 11534376 Terminated Failed to start Core Services
  • SAP KBA 1821251 did not help either
  • cleaning up all temporary files, stray processes and shared memory does not help resolve the issue
  • Tired a RE-INSTALL on a brand new directory, new CMS Database and new Filestore, but the install fails with errors
  • The Issue is identical to one defined  - sap note 1424944  - but that is not the real issue because there are several other servers with same type of file system on AIX and still work fine
  • Reboot and reinstall were tried earlier but they failed
  • The Installer failed while registering binaries with entries similar to below (on several binaries) -

    === [1379717686] Begin: "<BusinessObjectsInstallFolder>/bobje/enterprise120/aix_rs6000/crpe/mw//bin-aix4_optimized/regedit" -c

    "<BusinessObjectsInstallFolder>/bobje/enterprise120/aix_rs6000/crpe/mw/../regupdate.reg" 2>&1
    [info] Working directory: <BusinessObjectsInstallFolder>/setup/Installer
    [info]<BusinessObjectsInstallFolder>BusinessObjects/bobje/enterprise120/aix_rs6000/crpe/mw//bin/tools/core_services.common[32]: 9830574 Terminated
    [info] Failed to start Core Services.
    [error] Errcode 1:"<BusinessObjectsInstallFolder>/bobje/enterprise120/aix_rs6000/crpe/mw//bin-aix4_optimized/regedit" -c "<BusinessObjectsInstallFolder>/bobje/enterprise120/aix_rs6000/crpe/mw/../regupdate.reg"
    === [1379717687]   End: "<BusinessObjectsInstallFolder>/bobje/enterprise120/aix_rs6000/crpe/mw//bin-aix4_optimized/regedit" -c "<BusinessObjectsInstallFolder>/bobje/enterprise120/aix_rs6000/crpe/mw/../regupdate.reg" 2>&1

  • A truss on the above regupdate.reg script shows entries as follows

    18481178: 42074253: close(3)    = 0
    18481178: 42074253: accessx("/xyz/tmp", 03, 0) Err#13 EACCES
    18481178: 42074253: accessx("<BusinessObjectsInstallFolder>/bobje//tmp", 03, 0) = 0
    18481178: 42074253: times(0x2FF215B0)   = 21232447
    18481178: 42074253: _getpid()    = 18481178
    18481178: 42074253: access("<BusinessObjectsInstallFolder>/bobje//tmp/I-abEa", 0) Err#2  ENOENT
    18481178: 42074253: kopen("<BusinessObjectsInstallFolder>/bobje//tm_prod/BusinessObjects/bobje//tmp/I-abEa", O_RDWR|O_CREAT|O_EXCL|O_LARGEFILE, S_IRUSR|S_IWUSR) Err#2  ENOENT
    18481178: 42074253: kwrite(2, 0x20612B00, 20)  = 20
    18481178:    g m a _ o p e n _ f i l e - > o p e n 1
    18481178: 42074253: kwrite(2, 0xF065EF00, 2)  = 2
    18481178:    : 
    18481178: 42074253: kwrite(2, 0x2FF1F570, 25)  = 25
    18481178:    N o   s u c h   f i l e   o r   d i r e c t o r y
    18481178: 42074253: kwrite(2, 0xF065EEF8, 1)  = 1
    18481178:   \n
    18481178: 42074253: kwrite(2, 0x2061ECB4, 27)  = 27
    18481178:    s y s _ s e t u p :   m k s h m ( )   f a i l e d .\n
    18481178: 42074253: _exit(1)
    18284644: 52363757: kread(3, 0x2FF21C8C, 1)  = 0

  • The issue persists despite clearing shared memory (ipcs -m & ipcrm -m Id)


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Environment

SAP BusinessObjects XI3.1 SP3
AIX 6.1
Supported UNIX environments

Product

SAP BusinessObjects Business Intelligence platform 4.0 ; SAP BusinessObjects Business Intelligence platform 4.0, feature pack 3 ; SAP BusinessObjects Business Intelligence platform 4.1 ; SAP BusinessObjects Business Intelligence platform R2 ; SAP BusinessObjects Enterprise XI 3.0 ; SAP BusinessObjects Enterprise XI 3.1

Keywords

BO3.1 XI3.1 BOE 3.1 31 BOBJ registry corrupt fail error repair aix solaris linux unix hpux , KBA , BI-BIP-INS , Installation, Updates, Upgrade, Patching , BI-BIP-ADM , BI Servers, security, Crystal Reports in Launchpad , BI-BIP-DEP , Webapp Deployment, Networking, Vulnerabilities, Webservices , Problem

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