SAP Knowledge Base Article - Preview

1915029 - Error: "Failed to retrieve cluster name from the database. Reason: ." after installing FP6.2


After installing Fix Pack (FP) 6.2, the following error message is created when clicking on the SIA's configuration tab via the CCM:

  • "Failed to retrieve cluster name from the database. Reason: ."

After clicking "OK" on the error message, the Central Confiuration Manager (CCM) application stops responding.




  • SAP BusinessObjects XI 3.1 Service Pack 6 with Fix Pack 6.2


SAP BusinessObjects Enterprise XI 3.1


FP 6.2, sia, error, Reason: ., configuration tab, properties, ccm.exe, service manager, application not responding, cluster name, FP6.2, ADAPT01706373, ADAPT01706374, ADAPT01707184,ADAPT01707185 , KBA , BI-BIP-ADM , BI Servers, security, Crystal Reports in Launchpad , Bug Filed

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP ONE Support launchpad (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.