SAP Knowledge Base Article - Preview

1911070 - Logoff and Back/forward buttons missing in WebClient UI or Solution Manager Charm/Service Desk when lauched from Enterprise Portal

Symptom

You have integrated CRM or Solution Manager Web UI with Enterprise Portal and notice that the back and forward buttons, and also the log off button, are missing within the Web UI screen.


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Environment

  • SAP Customer Relationship Management (CRM)
  • SAP enhancement package for SAP CRM
  • SAP enhancement package for SAP CRM, version for SAP HANA
  • SAP Solution Manager
  • Enterprise Portal

Product

SAP Customer Relationship Management 7.0 on SAP enhancement package 1 for SAP NetWeaver 7.0 ; SAP Solution Manager 7.0 ; SAP Solution Manager 7.2 ; SAP Solution Manager, version for SAP HANA all versions ; SAP enhancement package 1 for SAP Solution Manager 7.0 ; SAP enhancement package for SAP CRM all versions ; SAP enhancement package for SAP CRM, version for SAP HANA all versions

Keywords

KBA , CA-WUI-EP , Portal Integration , SV-SMG-SUP , Service Desk / Incident Management , SV-SMG-CM , Change Request Management , CA-WUI-UI , User Interface , Problem

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